At ATTOGRAM SCALES INDIA PVT. LTD., in association with TAJ INSTRUMENTS, we are committed to respecting and safeguarding your privacy. This policy outlines how we collect, handle, use, store, disclose, and process your data in connection with the products and services we offer. By using our website or availing of our goods or services, you are deemed to have accepted the terms of this Policy and have provided consent for the collection, processing, storage, disclosure, and lawful transfer of your personal data as described herein.

When you interact with us, we may collect the following categories of data to better serve you and fulfill our commitments:

What Data is Being Collected:

We may collect data directly from you when you register on our website, make a purchase, request customer support, or communicate with us. This data is collected to enhance your experience, fulfill our services, and maintain our business operations efficiently.

We May Collect the Following Information from You :  To offer a seamless experience, we gather specific personal and non-personal information. This may be collected through forms, customer interactions, product usage, or online behavior on our website and platforms.

Name : Your full name is collected to identify your account, process orders, generate invoices, manage warranties, and personalize your interactions with us.

Contact Information including Address and Email Address :  We collect your phone number, email ID, and residential or business address so we can deliver products, share important updates, respond to your inquiries, and offer support or service at your preferred location.

Demographic Information, Preferences, or Interests : To better understand your needs and enhance your experience, we may collect demographic data like age, city, gender, language preferences, or specific product interests. This helps us offer relevant product suggestions and improve marketing strategies.

Personal Data or Other Information Required for Providing Goods or Services : Depending on your transaction, we may require additional information such as GST number (for B2B clients), business profile, past purchase history, or machine usage data. All such data is strictly used to provide better after-sales service, product upgrades, warranty tracking, and customer care.

Meaning of Personal Data under Indian Laws : The term “Personal Data” will be interpreted as defined under relevant Indian legislation such as the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023. We ensure that all practices involving your personal data comply with these laws. Please note that as per Indian legal requirements, we do not store any credit card, debit card, or payment-related data. All data collected is lawfully processed and securely managed to protect your privacy.

What We Do With the Data We Gather : The information you provide is critical in helping us serve you better. Once collected, your data is processed and used to improve communication, fulfill orders, respond to service requests, and ensure smooth functioning of our operations. Your information enables us to align our offerings with your expectations and optimize the delivery of products and services.

We Require This Data to Provide You With the Goods or Services Offered by Us Including but Not Limited to the Below Set Out Purposes : The data is necessary to fulfill our contractual obligations and maintain accurate records of our transactions with you. It enables us to respond quickly to inquiries, provide appropriate quotations, manage deliveries, and offer after-sales service effectively. Without your data, our ability to deliver value and service may be significantly limited.

Internal Record Keeping : Your information is stored securely and used for maintaining internal business records. This includes sales history, warranty tracking, service requests, and customer interactions. These records are also important for ensuring compliance with legal and tax-related obligations.

For Improving Our Products or Services : Customer feedback, user behavior patterns, and usage data are analyzed regularly to identify gaps and areas for innovation. This allows us to enhance the features of our weight scale machines, introduce new models, and upgrade technical support services as per evolving market needs.

For Providing Updates to You Regarding Our Products or Services Including Any Special Offers : Based on the data collected, we may reach out to you via email, SMS, WhatsApp, or calls to share information about new product launches, product updates, limited-period discounts, service schedules, and exclusive offers that may be of interest to you. You will always have the option to opt-out of such communications.

To Communicate Information to You: We use your data to send you important service alerts, invoice details, payment reminders, warranty expiration notices, and service schedules. Our goal is to keep you well-informed and ensure uninterrupted usage of our equipment and services.

For Internal Training and Quality Assurance Purposes: We may use your interactions, queries, and service history to train our customer service teams and technical staff. This helps us improve our internal processes, reduce service errors, and ensure a consistently high level of support and satisfaction.

Who Do We Share Your Data With: We do not sell, rent, or lease your personal information to third parties. However, to operate our business effectively and deliver products or services, certain data may be shared under strict confidentiality with trusted third-party vendors, logistics providers, technicians, or service partners who are aligned with our privacy standards.

• We May Share Your Information or Data With:

• Delivery and logistics partners to ensure timely shipment and safe delivery of machines and accessories.

• Authorized service centers and field engineers for installation, calibration, and maintenance services.

• IT service providers to maintain the integrity and functionality of our software systems, CRM, and website infrastructure.

• Marketing agencies or consultants for promotional activities, but only if you’ve opted in to receive such communications.

• Government authorities, legal consultants, or auditors if required under law or legal obligations, such as tax audits, compliance checks, or dispute resolutions.

We ensure that any third-party entity we work with is under strict obligation to handle your data responsibly and in accordance with Indian privacy laws. All shared data is transferred through secure channels and used solely for the intended business or legal purpose. Your trust is our priority, and we are committed to maintaining the security, transparency, and ethical use of your data at every step of the way.

With our group companies (to the extent relevant)

Our auditors or advisors to the extent required by them for performing their services

Governmental bodies, regulatory authorities, law enforcement authorities pursuant to our legal obligations or compliance requirements.

Contact Us :  If you have any questions or suggestions about my Privacy Policy, do not hesitate to contact me at tajapp9328511234@gmail.com.